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Returns & Refunds

Cancellation

You have a right to cancel your order within 7 working days from receipt of the goods by advising us in writing. Goods must be returned to us in an unused and undamaged condition and in original packaging within 14 days of purchase. As our glass is a food-grade product, it is very important that cancellations are reported as soon as possible.

Once the goods have been received by us, we will refund the monies paid for the goods (less the restocking charge) within 30 days. Please note that we are unable to refund the costs of shipping/posting costs. You are responsible for the return carriage costs for unwanted goods. All items must be returned to us before a refund is issued.

Faulty / Damaged Goods

All faulty / damaged goods must be reported to us within 48 hours of receipt. We reserve the right to ask for photographic evidence.

We will replace or refund any damaged goods including postage paid. All items must be returned to us within 14 days before a replacement/refund is issued.

Please note this does not affect your statutory rights.